Shippo Review 2024: Pros & Cons, User Reviews and More (2024)

User rating

What where the positives?

They really have gone to great efforts in improving customer service. I will begin using them again!

Any negatives?

None

Summary

Very please with all the people we have dealt with.

User rating

What where the positives?

Super customizable and easy to use

Any negatives?

Wish there was a way to hook directly to the backside of squarespace.. but I’m sure it will come with time!

Summary

Love it

User rating

What where the positives?

Ease of website navigation is of primary importance; right up there with Shippo's aggressive pricing structure. Data entry, changes to shipping orders, accuracy in billing and package tracking are seamless on the website. Response time from customer service representatives is remarkable, pleasant and with ideal outcomes. I am extremely satisfied and have recommended Shippo to other business owners, including my brother and sister. Thank you to each team member that makes it possible for me to have the hassle free experience when utilizing your service.

Any negatives?

I would prefer to be billed within 24 hours but, comparatively speaking, this is a minor issue.

Summary

I am extremely satisfied with all aspects of service that is offered through Shippo.

User rating

What where the positives?

Rates are good and anytime I had any questions, the support staff was very helpful

Any negatives?

The summary of shipments could include all the info such as Order no, Name and or address of the shipment to be able to clearly identify the shipment when reviewing the billing invoice.Also I had to create a brand new account just to be able to get the Shippo discounts back since I was unaware and it is not stated anywhere by adding my own shipping accounts, the Shippo shipping is not able to be added back in or be able to access it. There needs to be a clearer understanding of this such as a pop-up window when you add an account which will negate the Shippo rates and service.

Summary

Overall I am satisfied with the services. I like the integrations which captures the sales directly from my order page on my website.

User rating

What where the positives?

Rodrigo, the agent who helped me, understood exactly what I was describing, even w/ my newbie type of articulation regarding the issue. He quickly figured out what I meant and provided a solution and allowed me to test my issue before purhcasing the wrong label.

Any negatives?

Not really any negatives so far. All a learning experience w/ helpful and efficient support options.

Summary

No reasons to look for alternate options.

User rating

What where the positives?

Everything worked really easy and made me feel comfortable while using it! And it saved me some money too!!! I do not intend to go stand in a line again at my post office! This is waaayy easier!!!

Any negatives?

None

Summary

It is definitely five stars with me

User rating

What where the positives?

These people are the greatest to work with. If there’s ever an issue, which there seldom is unless I did something wrong, they promptly help me fix it.There’s nothing better than getting huge discounts on shipping.

Any negatives?

No negatives to report.UPS messed up and broke something (which happens sometimes) and these people jumped in and helped fight for me.

Summary

I couldn’t ask for a better company to work with. I’ve spent 30 years in management so I know a lot about business. And so does Shippo.

User rating

What where the positives?

Excellent Service. It was extremely helpful to be able to have a phone conversation. My rep was extremely helpful and patient. To solve the issue we ended up having to delete my account and recreate it. You can imagine the frustration and time it would take if a problem like this was diagnosed with emails or chats going back and forth. The rep was always timely in responding to questions. Having support when you need it is when you can determine if a company really supports their clients.

Any negatives?

It would be great if they could use some type of screen share so that it would be a bit faster to trouble shoot.

Summary

Very satisfied.

User rating

What where the positives?

I've used every shipping option available on the internet; Shippo beats them all, in all ways. Customer service is amazing (Thanks, Grace!), the website is very easy to negotiate, the pricing is straight forward with no hidden fees. I also like their billing options! This is a technologically advanced company with old-fashioned, honest customer service. I'm a believer.

Any negatives?

None

Summary

Shippo beats them all!

User rating

What where the positives?

This service has saved me SO MUCH MONEY! What better can be said?

Any negatives?

None

Summary

Quick easy portal. Compares prices with all shippers easily. Support answers questions in a timely manner.

User rating

What where the positives?

Money saving rates and money

Any negatives?

Not all the features on the site are intuitive. I have had some trouble figuring things out including how to get immediate help with a problem via chat. When I have had to wait to get a problem solved it has been frustrating and cost money. Eventually I believe all the problems have been solved however.

Summary

Overall a good company with very satisfactory service and very affordable prices.

User rating

What where the positives?

Shippo was really easy for me to set up and synch orders with our Etsy shop. It provided a way for us to compare and save on rates. Customer support is great. I get replies and resolution to issues.

Any negatives?

-

Summary

Love it!

User rating

What where the positives?

-the discounts are really good.-great customer service.-intuitive web interface-automation can be powerful if set up correctly and order info imports (see negatives)

Any negatives?

-cannot import some order info from Square/Weebly (order weight).-aggragated shipment info/analytics is not available... can't see at a glance when packages were delivered (I think this is a simple UI change, because hovering over tracking info does show date, I just think the delivered date should have its own column for quick viewing).

Summary

Worth it, especially starting out.

User rating

What where the positives?

They are the best with any technical problems you might have, user friendly, and very responsive. I absolutely love them!

Any negatives?

No

Summary

Above expectations!!

User rating

What where the positives?

Love how it's completely integrated, one stop shop for all my shipping needs for my website and other platforms; but most of all I love the customer service and how easy they are to reach during these times.

Any negatives?

none

Summary

Awesome app!

User rating

What where the positives?

They respond quickly to questions and problems with clear responses from people, not AI.They even have a quirky sense of humor.

Any negatives?

None yet

Summary

Highly recommend Shippo. I have used them for a couple years, or as we say in the fulfillment business, thru two postal increases.

User rating

What where the positives?

Stephanie was flawless to work with through some unfortunate UPS claims! She was on top of things, and if I ever needed an update I received a quick and friendly response. I feel lucky she was the person to handle my issues, and I can’t image the experience being any better!

Any negatives?

On the platform side, I ideally wish the "fulfilled" orders would move to another page, but I've learned to work with it.

Summary

Great, easy system to navigate -- and the best customer support!

User rating

What where the positives?

I had gotten a promo code for a 6 month free trial of the PRO service which showed on the website that it was active but the billing page said the next billing for the PRO subscription was the next month which seemed to indicate the trial that was being applied was for the default 30 day trial.Rodrigo took the time to explain that yes, the "next billing date" was the next month but for each month of the 6 month trial an offsetting credit would also be applied...so I was getting the extended trial but the way it worked wasn't very clear.

Any negatives?

EXTREMELY DIFFICULT TO USE ON A MOBILE DEVICE!!I previously used PirateShip but they only do USPS and I had some larger products were cheaper to ship UPS or FedEx. Shippo allows me to see the prices for all three companies along with the estimated shipping time on one screen so I can choose the best option for each shipment.The downside is trying to use Shippo's website on my phone is extremely difficult as it extends WAY off the screen of my phone which is what I normally to do all my shipping.Both PirateShip and Ship Station have mobile apps which make them very easy to use on a small mobile device screen.Shippo needs to STEP UP their game.

Summary

To be usable Shippo must be used on a PC due to lack of a mobile device compatible website or mobile app.This will require me to either move my office computer, which is also used for accounting, correspondence, updating the website and inventorydesigning and customizing products, etc., out to my dusty woodshop OR take all off the packages into the office (some are 50"x30" and 25 pounds) to ship them the carry them back to the shop for the carrier to pick them up.I like everything else about Shippo. Integrating with Etsy, Ebay and my website was very easy and using the Shippo carrier accounts gives discounts on some shipments better than the company discounts I was previously getting.Unfortunately the lack of usability on my phone may prevent me from using Shippo for the majority of my shipping.

User rating

What where the positives?

Good UI and site speed for getting rates was excellent.When I asked how to test the app for rates and creating labels, I got a call quickly and the service was excellent.

Any negatives?

None so far.

Summary

I have tried other apps and shippo is the best I have seen. I would recommend this shippo to any small business.

User rating

What where the positives?

I needed an easy to use solution for shipping out parts and hardware to our clients. I vetted 4 different online shipping systems and found shippo to be the most intuitive and easy to use. I love that it gives me multiple shipping options from multiple carriers, and that i can also add additional carriers.

Any negatives?

The ability to create an internal customer list would be helpful for companies like mine that dont connect to an e-commerce system. You have to manually type in addresses for all manual order entries. Not a big deal, but that address book would be super helpful...hint hint Shippo developers 😉

Summary

Overall, awesome system that is affordable and easy to use, and make our company look professional with the branded notification emails that get sent to our customers/shipping recipients.

User rating

What where the positives?

Simple to use. Keeps track of your orders both filled and unfilled so you know right where you are. The Support is incredible. Even when you have to leave a message, they contact you same day.

Any negatives?

Only thing I would like to see improved would be a separation of pounds and ounces in the weight of packages to be more accurate with rates rather than rounding up.

Summary

Overall experience is great and I would recommend this system over any other that I have tried.

User rating

What where the positives?

I needed to ship something internationally. Shippo let me pick from a menu of different shipping options at the best prices I'd ever seen

Any negatives?

none

Summary

Very happy, made my cross-border shipment much less stressful

User rating

What where the positives?

I pay once a month for shipping

Any negatives?

Zero

Summary

At first I didn’t understand how the service works but in the lamest terms it bills you once a month for shipping. I had a dispute with my bank that I had to cancel so hopefully they’ll be sending that back soon. Customer service agent Rodrigo-The Cat dad was a great help. Psst! I’m a cat mom of 2! I even speak cat.

User rating

What where the positives?

Shippo is an easy-to-use service that greatly helps our business process and saves us tons of money. This morning we ran into our first issue (a technical issue with the user interface). We opened a live chat and received an immediate response from a knowledgeable customer service representative. She had our problem solved within minutes. No other online service that we work with comes even close to that kind of responsiveness.

Any negatives?

No negatives.

Summary

Great interface. Easy integration with our shipping process and shippers. Fast and professional customer support. Shippo has earned our loyalty.

User rating

What where the positives?

Very user friendly, very easy to use.

Any negatives?

I am new to Shippo for a couple of weeks, great experience

Summary

I am now using Shippo more than FedEx, UPS, and USPS.

User rating

What where the positives?

Easy to use, hardly any problems ever, best rates

Any negatives?

no customer service phone number handy

Summary

AMAZING!

User rating

What where the positives?

Called me back and has excellent customer service!!!

Any negatives?

NONE!!

Summary

VERY SATISFIED

User rating

What where the positives?

Ease of use.Love the ease of being able to compare shipping rates without losing input.Support is never far away and concerns are answered promptly and accurately.Records of completed shipments are easy to navigate.Ability to create return shipping labels between countries. This is so helpful and I know other service that has this function.Ability to create labels which aren't associated with a venue.It's possible to use Third Party Insurance direction from shippo.Refunds have been simplified and no longer take phone calls etc. to follow up.

Any negatives?

The process of cancelling a label and receiving a refund has improved greatly, but could perhaps still be a little faster. However, my nervousness related to this process may be a leftover from previous experiences (not just with this service but with all of them).

Summary

Excellent Service! Love it and it's by far the best I've used to date.

User rating

What where the positives?

I just started a home business that required shipping and was very concerned with integrating my website and using the postage. I looked at several companies including pirate ship and Ship Station; however I found Shippo to have the best customer service and easier to use and good rates. I highly recommend.

Any negatives?

No

Summary

Easy to use. Great product. Their customer service is awesome getting you set up and along the way.

User rating

What where the positives?

Great service. Easy to use. I’ve been in the mail order business for long time and have used many more expensive and complicated services. I really like this interface and generally am able to use it without any problems.

Any negatives?

The search feature should be more intuitive. I often have to try to search two or three times before finding what I am looking for. For instance, if I am looking for an order by customer’s name, it should show up whether it is an open order or already shipped. But it doesn’t do that. That’s a little bit frustrating.

Summary

Overall, I would recommend it to my friends and business. In fact, I already have.

User rating

What where the positives?

System is easy to use and support for the software is very good.

Any negatives?

Original setup on company shippers, i.e, UPS, wasa little weird. Someone at shippo did it and I had no idea what the ID or password was on the account.

Summary

Overall happy once we got through the setup.

User rating

What where the positives?

On top of the well designed website, you are providing an outstanding customer support team. They are easy to access and willing to help until the entire shipping process is completed. Very helpful to the first time user.

Any negatives?

not at all

Summary

perfect resource

User rating

What where the positives?

This is one of the few companies that take the time to actually call you and not just text or email. Lekea was patient and super helpful with the little glitch I was having a problem with. All was resolved and working in a few minutes.

Any negatives?

none

Summary

I am definitely recommending this app.

User rating

What where the positives?

These days it seems impossible to get help from companies. If I need something, no matter how small, Shippo is prompt in calling me back and returning emails. It has made a big difference for me. My last call came in 2 minutes after I submitted a support request and I can't be more grateful for this sensitivity to customer needs. Grace A. (my service rep) was amazing. In addition, I can't beat these shipping prices anywhere else and the software just WORKS

Any negatives?

Absolutely none to mention.

Summary

Love this service, and highly recommend it!

User rating

What where the positives?

Rodrigo was incredibly helpful and the Response time is amazing. Customer Service is super helpful.

Any negatives?

none

Summary

Love this platform!

User rating

What where the positives?

As a Depop seller, it helps that I can quickly print out labels from home.

Any negatives?

None that I've found.

Summary

Shippo works very well for my needs and the interface is easy to navigate.

User rating

What where the positives?

Affordable shippingGreat customer service

Any negatives?

Learning curve - just need to scroll but that's also a patience problem 🙂

Summary

Great customer service and affordable shipping

User rating

What where the positives?

Easy to use, best postage rates, must have for multi platform resellers

Any negatives?

Nine

Summary

Highly recommend

User rating

What where the positives?

The support was amazing! Shelby helped me immediately and solved all the issues I had. (Which were minor)

Any negatives?

Had a small mix up with setting up my Godaddy to connect with the site.*Should update the tutorial if you can. GoDaddy’s interface has changed from what you have displayed.

Summary

Once I finally got my orders to sync it works flawlessly. I love it and will continue to use this service.

User rating

What where the positives?

Easy getting paid shipping labels and it interfaces with my website order system.

Any negatives?

None

Summary

Easy to use.

User rating

What where the positives?

The staff are all really helpful and responsive. I like that the website is pretty easy to navigate and use once you get the initial hang of it. I like printing in batches, and love the integration with orders from my ecommerce platform.

Any negatives?

Yes, you can only print 100 labels at a time. I have to go back in and print labels if I am printing over 100. I wish that there was a bigger limit to that. I have also had a few instances where labels print out for a customer with another customers information on them. It's happened twice now, and I have had to retrieve the orders from other people. Luckily both have let me know that they got an order that wasn't for them, because it was nearly impossible trying to figure out who it was for based on looking at my shipments tab. I also have to manually create labels for anyone over seas. They don't work when printing in batch label settings.

Summary

I like it overall and have been with the company for over a year now as my source for shipping labels. I will continue to use them and stay with the company, however there is room for some improvement stated above about the negatives. Overall it's great and affordable.

User rating

What where the positives?

Website seems easy to use. If you have questions, better to have a call back vs live chat as I feel that the live chat people are quite slow to respond.

Any negatives?

Live chat was quite slow to respond.Some of the UI is a bit off. When I printed a label it duplicated my Commercial Invoice (twice the same items and doubled the amount).

Summary

As per my above negative, a quick call to Shippo Support (call back) took only 15 mins and the rep Rodrigo was friendly and helpful. He resolved the issue right away and walked me through it just to make sure everything printed out okay.

User rating

What where the positives?

Customer service

Any negatives?

Too many manual selections required

Summary

Great customer Service

User rating

What where the positives?

** Fast and detailed Customer Service technichians, friendly too! (Rodrigo was above and beyond & great over the phone with all the many questions I had!)* Great prices! The rates of packages and mail is lower than going and processing at USPS.* Straight foward: Overal the interface is easy to use (not overlly complicated).Tip: Make sure you do chat with one of their team members at the setup of your account! (I setup the account and forgot about it, never taking advantage of their tips & advice of the platform. Example - Automatic Setting can be counter productive. Generates a return label. (unclick under settings, unless you need!) -- Something I would have learned with a quick phone call!

Any negatives?

** Invoices: (Main issue for me). Shippo Company Invoices: They are sent and created when 1 of 2 situations occur. 1- If you reach a $100 threshold, it will send your invoice OR 2- After 7 days. I work and send out kits to different Companies (for Virtual team building) and need to send out an invoice to them for shipping costs. You ARE able to insert Company Name on a label but are not able to search invoices from a specific Company Name & Date. So I have to manually save (not the end of the world).* Creating a manifest: Reminder: If you start an order on a day, example 9/18 and you forget to generate a manifest and want to generate the next day 9/19- you CAN'T! Not the end of the world but a little annoying.* Personalization: I am currently testing out a trail of their upgraded account service. I can load my Company logo, but can't personalize the outgoing email to clients as much as I'd like to? Example, being able to center the logo on the outgoing email, and wording sent out to clients. (what they send is adequate though, not sure if it's worth an upgrade for me).* Email to clients with tracking number & return label tracking number! Had an issue with Shippo automatically sending out 2 emails to the email I input for the package. Everyone was confused about possibly receiving two kits. Customer Support was quick and great, informed me I had the auto settings on (they automatically generate a return label as an auto setting) but felt it strange since I know I unclicked the box for return label (I input everything manually). I also purchased 3 test labels and emailed myself to test the design of email & experience as a customer (this was not an issue during my test). So not sure if something "buggy" happened but I think it's resolved?Overall, minor issues.

Summary

I will continue to use Shippo 🙂

User rating

What where the positives?

Shippo is a great tool. Customer support is readily available.

Any negatives?

No negatives.

Summary

Overall experience with Shippo is terrific.

User rating

What where the positives?

Discounted rates, and for the most part very receptive and accessible customers support

Any negatives?

my store has disconnected a few time and that is annoying especially when in a rush to fulfill orders and when you want to ensure the address is accurate (manual entry allows for errors). Also sometimes the shippo doesn't update in real-time. Lastly, when entering manual orders the order package slip shows an order quantity of 1 multiple times.

Summary

Overall, shippo needs to correct the negatives for a smoother process by its users. However, the customer support overall alleviates the frustration behind some of those negatives. Knowing that there is someone you can easily talk to is helpful.

User rating

What where the positives?

Attentive and extremely helpful chat experience. Probably saved me 10-20 hours of work manually inputing all the information off of every single order. Rodrigo even helped set me up so that next time I have a huge bulk upload to do I can do it myself.

Any negatives?

It took a little while to format everything but Rodrigo helped SOOOOOOO much getting everything lined up so the CVS file would be acepted.

Summary

Extremely happy customer

User rating

What where the positives?

Saves time and money, allowing you to streamline your shipping needs. Integrates seamlessly with our Shopify store. It's a game changer.

Any negatives?

Occasionally there's some advanced functionality I wish was in there, but they are always improving the product.

Summary

Great service for streamlining the shipping needs of any small to medium sized business.

User rating

What where the positives?

Loved the great cost-savings and the wonderful customer service

Any negatives?

None at this time

Summary

Love it!

User rating

What where the positives?

Great customer service, fast and knowledgeable

Any negatives?

Nothing bad to say!

Summary

amazing experience

User rating

What where the positives?

I have used multiple shipping services in the past and this is by far the best one. Very easy to use and the prices have been the best. I recently had an issue that I could not resolve and their customer service rep (Shelby) was very helpful. Solved the matter in seconds. I highly recommend Shippo!

Any negatives?

Nope

Summary

Extremely easy to use and the best and fastest customer service! Offers the best rates. Highly recommended!

User rating

What where the positives?

Shippo has a great design. Its easy to navigate and understand. Their customer support is outstanding. Patient, knowledgeable, and quick. Our devs find the api easy to use and we will soon go full api with Shippo.

Any negatives?

A few gui bugs that i have since reported, along with an automation bug. However, I believe this is being worked on and addressed - however - once we go full api, these issues wont matter.

Summary

Over all shippo is a great commercial shipping solution for any business. Customer support is great, interface is beautiful and modern - and easy to use. I would recommend.

User rating

What where the positives?

Quick response

Any negatives?

None. Superb

Summary

Excellent service

User rating

What where the positives?

Their prices REALLY are significantly lower than USPS!

Any negatives?

None

Summary

Shippo was a feature included with Weebly so I checked it out and saw how much better the prices were than USPS and FedEx. But more importantly, when I go to their website to "chat" with support, I get quick, accurate help. This is so rare! As a business owner "wearing many hats," I need to get things done quickly and Shippo delivers (pun intended).

User rating

What where the positives?

Great support for minor and major issues.

Any negatives?

Only issues with connectivity to Canada Post, more a problem with the carrier, not Shippo.

Summary

I would recommend them to anyone.

User rating

What where the positives?

I use shipping worldwide from few warehouses - GoShippo helps to get rates from any location

Any negatives?

I am not sure yet - just started using

Summary

I use shipping worldwide from few warehouses - GoShippo helps to get rates from any location

User rating

What where the positives?

We find that Shippo has much fast customer service response than most platforms that we use. Their response team is always ready to get into the weeds of issues we inquire about. Rodrigo has assisted us on more than one occasion with great attention to detail. His customer support assistance is awesome.

Any negatives?

A few minor issues for Canadian users (such as an inability to use the new interface) however nothing major.

Summary

Great customer service!

User rating

What where the positives?

NOTHING

Any negatives?

Don't trust this company!!!A hacker accessed my account and made 11k worth of shipping labels within minutes while I was sleeping at 5am. I contacted shippo immediately and informed them of this fraud. A rep named jawad told me not to worry and I would be refunded once the finance team had a look. He told me in the meantime to inform PayPal of the fraud. Now after 4 days of emailing shippo they are just ignoring me now.With a quick search online I was able to find out this is a recurring problem people are having with shippo... 50+pages of shipping labels at a cost of $7 per label all done within minutes.This company doesn't take security seriously and could care less about scammers using their platform to rob people of thousands of dollars!!Take your business elsewhere or risk losing thousands!!!

Summary

Worst experience I have ever had

User rating

What where the positives?

Had a change to make to a shipping label and Rodrigo made the correction a breeze. Great web interface for the app as well.

Any negatives?

None

Summary

Fair prices and fast service

User rating

What where the positives?

I reached out to customer supportThe customer support person was pleasant, patient, and knowledgeable in how to resolve my issue.I find Shippo easy to use and reliable source to print my labels from home

Any negatives?

no

Summary

great experience

User rating

What where the positives?

• Save on USPS postage!• Easily print posted for multiple carriers from one solution.• Automatically pull order information from eCommerce solutions.• Absolutely outstanding support!

Any negatives?

I found the solution a bit overwhelming at first -- mainly because of all of the options that I would not be using. Following the support guides, emailing support, or using online chat is an easy way to get past this feeling.

Summary

This is a fantastic solution that I believe everyone should use. From the home user who just wants to print postage at home without having to stand in line at the post office to business that don't want to have all of their shipping information stuck on one computer in the office. I use this solution daily, and I rarely have issues. When I do find a problem, I report it to the support group and it's quickly fixed.

User rating

What where the positives?

They make my life easier, have great customer service and an easy to use system.

Any negatives?

None

Summary

Excellent

User rating

What where the positives?

Support provided and issue resolved. We initially were unable to print a shipping label we had ordered and paid for.

Any negatives?

We like the option of phone support.

Summary

Email response was helpful, friendly, and there was excellent follow up. I was able to get a refund credit for the unused label and figured out on my own how to create a second label. Amanda was extremely helpful and continued to provide suppor over a short period of time. It was appreciated.

User rating

What where the positives?

N/A

Any negatives?

N/A

Summary

Another question and answer period with Shippo - Excellent service.Thorough review before responding in a thoughtful manner - Excellent.Room for improvement - Don't see any thus far.Amanda J. was outstanding and lightning quick to respond. All sorted in 10 minutes.Very happy with the quality of communication and love the website. Not complicated and very clean in administration.I have worked with ERP (JDE & SAP) for decades as well as Insights Reporting, so this web-based application is fab!

User rating

What where the positives?

Product is powerful. Lots of good help for the small business. Customer service is very responsive and professional.

Any negatives?

No.

Summary

Customer support was excellent! There was some fraudulent activity on our account. We notified Shippo of the breach and they were very responsive. They put someone right on it and refunded the defrauded amount. Couldn't have asked for better service. Thank you.

User rating

What where the positives?

Lightening speed email replies and helped out with getting my account verified.I didn’t have to pay to make an account.I’m confident about my purchase.

Any negatives?

I wish the shipping labels were less expensive but that’s because I’m cheap. Nothing negative to say on Shippos end.

Summary

The support was excellent! Honestly I was a bit skeptical at first since I had to email my photo ID and last four digits of my debit card information but everything worked out perfectly.

User rating

What where the positives?

Better pricing than I was getting for USPS. Shipped out a hundred boxes to clients for Christmas gifts and working with Shippo saved me $100+ on the project.They got my negotiated UPS connected as well. It's a well organized system to take orders and get your products shipped quickly.

Any negatives?

I hope they consider adding an address book and other features that would make it easier to use Shippo to communicate with clients and regular customers that are not submitting an online order.

Summary

Excellent and quick support. Adam helped me with the aforementioned UPS rates.

User rating

What where the positives?

N/A

Any negatives?

N/A

Summary

After decades of maintaining their own shipping software, my main software recently integrated Shippo instead. Unfortunately, Shippo did not support USPS "Flats" rates and our packages shipped out at the higher Parcel rate costing thousands in extra postage. When this shortcoming was finally discovered, we switched to applying postage manually with UPS Mail Innovations being perhaps our long term solution. Also, Shippo customer service was not very responsive in refunding duplicate labels. We still have hundreds of dollars owed and were told they can not help us any more.

User rating

What where the positives?

N/A

Any negatives?

N/A

Summary

Shippo is a great product & we have really enjoyed working with this great company. They have provided very smooth transactions and their customer service is outstanding. Shippo has provided a great platform for our company to purchase postage and we would definitely recommend them to any e-commerce platform that also shares the need to smoothly process postage for their e-commerce website. We use their services through a third party and have enjoyed the smooth transactions. Any time we reached out to customer service they provided prompt, professional service.

User rating

What where the positives?

N/A

Any negatives?

N/A

Summary

We just started using Shippo for our shipping needs both on and off our ecommerce site. Their app looks great and their documentation/API is among the best I've worked with, so the integration with our website was a lot easier than expected.The software has a few quirks sometimes, but nothing major, and they well make up for it with a really responsive and great customer support! I would definitely recommend others to give Shippo a try...we previously used stamps.com that we felt was a bit limited. Overall a great experience!

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What where the positives?

I love Shippo!! I have 2 separate online shops thru GoDaddy and Etsy and it syncs both shops orders all in one place which makes it so much easier to handle all my shipping!

Any negatives?

Everything is great!

Summary

Their customer service is phenomenal!! I had one little issue after I closed then reopened one of my shops, but I emailed them thru the site for help and Adam went above and beyond to resolve it for me! I am extremely happy with this company!!!

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What where the positives?

Great integration with the Shopify platform and good rates when it comes to postage. Makes it easy to compare rates across different carriers as well. Will continue to recommend.

Any negatives?

Would be great if they had chat or call support. Sometimes, you need quicker response than email and it can be frustrating that they only have an email support option.

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Support team is always responsive and helpful. No complaints.

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What where the positives?

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Shippo has a really seamless integration with Woocommerce and works great out of the box! So easy to compare shipping prices from different carriers on the interface, and generate customs declarations with data already available from the order. We really like the pricing model that allows us to use this service without committing to a certain shipping volume.We reached out to customer support to request about deactivating the status change on Woocommerce when a label was created. Customer support was fast and friendly and solved our issue.We are now using Shippo to generate labels for most of our orders.Highly recommended.:D

User rating

What where the positives?

I needed a platform to print USPS labels from Canada and have them sent to the US via courier to a US based post office. Shippo was a perfect solution, I was able to import my Etsy sales into Shippo so I didn't have to re write out shipping addresses etc. Everything imported great and I love that I don't have to then go and close an order on Etsy and add the tracking number as Shippo takes care of that.

Any negatives?

It works great for what I need it to.

Summary

I had an issue and I had a reply from a tech before I woke up the next morning explaining what was happening and I easily fixed the problem and was shipping again.

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Let's be real. They do their best. They're getting better.What started off as an okay service is NOW AMAZING! Rebekah D. is wonderful to work with, highly recommend them! 🙂It stinks we have to write 500 words to post a review on here though!I just want to say that their support is great, and as long as they understand what issue you're having, they'll be able to help you.I had a somewhat unhappy experience with an issue where I didn't know that the second line on the shipping shouldn't be an apartment, but they were able to figure out why the error happened and to push the feature through to the developers. Highly recommended!

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What where the positives?

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I've logged 4 tickets with shippo on a store integration, I've received no confirmation that they've received request and after 24 hours received no emails. The Store integrations can only be added, they cannot be removed, and when you remove the webhooks from shipping webhooks in WooCommerce, they integrations in Shippo still show active, when that is technically not possible, since webhooks and key/pair values have been removed from the store they are integrating with. Really Poor Support..

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What where the positives?

Excellent and responsive support.

Any negatives?

Very efficient once my issue was resolved.

Summary

Rebekah D. did an outstanding job and resolved my issue and followed up to make sure all was satisfactory. Thanks Rebekah

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What where the positives?

Nothing

Any negatives?

Everything - complicated setup no mention of outrageous prices until the very end.

Summary

You don't want to know about the customer support.They only present you with the most expensive ways to ship under Canada Post !Went directly to Canada Post and was able to save 50 % !Pitney Bowes was way simpler and straight forward and I used it many times with no problems whatsoever, this outfit is some overpriced new age baffle gap site. The name says it all, used shippo get charged like every package contained a hippo !

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What where the positives?

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There is nothing good about using Shippo.Two times I used it and both times nothing but headaches and wasted time to sort thing out.First, their Canadian shipping options are actually not mentioned and are under 'Use my own packaging/shipping method', not sure who designed their website but it was an amateur to say the least.This time I took the package to the post office only to be told the label wasn't paid for.There is no contact number for Shippo, so you have to wait until the next day to get a response to your email.In their response they told me to tell postal workers to use 'Vendor Account' option, this is a day AFTER it was supposed to be shipped. Why don't they mention it when I purchased the label?Anyway, I will NEVER use them again to ship anything, I do have corporate account with Canada Post so I'll pay same or lower price.I only used them because they came up as an option on ebay.Stay away, a joke of a service.

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What where the positives?

Nothing, It was complicated to link my account to ebay and paypal and I had to call Canada Post and setup an account. Then after 3 days of trying to do that once it finally was working I went to ship an item and it was WAY OVERPRICED! I then went to get a rate from the Canada Post website itself and it was half the price that Shippo was offering. I will not be using shippo and my ebay days may be coming to an end.

Any negatives?

Basically the entire experience overall. I can't think of one good part of the experience.

Summary

👿They just referred me to Canada Post for help. Totally usless support.I highly recommend not using Shippo

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What where the positives?

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I've really enjoyed using Shippo with my small business. Their site is easy to use and their customer service is excellent. I've learned a lot about shipping thanks to their customer service. I always get my questions answered in timely manner. Even when my original case manager was out of the office, another manager stepped up and checked in with me to make sure my needs were take care of and I didn't even have a big issue going on; just simple labeling questions for future use. I highly recommend them for all your shipping needs.

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What where the positives?

It is easy to move around their website and printing the shipping labels is an easy process. We tried another service before Shippo, and for us, Shippo has been great.

Any negatives?

Shippo does not have phone support, so if you have a problem you want to solve immediately, it could be very frustrating because they might not reply as quickly as you need them to, especially if you are on a time deadline. In addition, their help section is not as "rich" with information as it could be.

Summary

The support staff has been friendly, knowledgeable and professional.

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What where the positives?

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I recently sent a query to Shippo asking about their Shoppify app. I hadn't even purchased anything and I got a very fast response with the answer to my question from Shippo customer service. And then I even got further information that helped me understand the problem I was dealing with. The rep didn't have to do that and it was really helpful and appreciated! I will certainly remember the experience and Shippo will be on the top of m y list of vendors to use for the needs of my web development clients in the future!

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What where the positives?

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Summary

I like Shippo for several reasons. Every other shipping app I looked at, my business was between price levels: we ship too much to get the free version, but don't ship nearly enough to justify the monthly cost for the paid version. Shippo is cheap and the cost is per label, which is perfect for my business.After getting started with Shippo, I needed support a couple of times, and they were super fast to respond! I really didn't expect that, and it's so nice to do business with people who have great customer service.

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What where the positives?

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We had a problem with syncing our orders with Woocommerce. We also experienced double listings once everything was synced. Since we were new to both Woocommerce and Shippo, I was concerned about being bounced back and forth.So we contacted them immediately. They immediately recognized the problem and they helped us understand it. Although we are experiencing some residual issue, they have made sure to address all of our issues. All the while we experienced no downtime.Thank you to Edgar and the whole Shippo team.

User rating

What where the positives?

First of all, for small home businesses, Shippo makes it possible to be a mail order company without any hassle at all. Plus, any discounts help and it is wonderful that besides being super fast and easy, it is also economical!

Any negatives?

Ship should make it a policy to emphasize that their company is "Green". Besides being fast, simple and easy, Shippo leaves a small carbon footprint and is really great for the environment. Without Shippo I would drive a half an hour, 30 miles, to the nearest post office (and then who wants to wait in line?). I love that I can just drop the boxes or packets off at my mailbox at my convenience.

Summary

I am very enthusiastic about the topic of customer support because I have a very low threshold for frustration when dealing with any kind of technology. I am always super happy to talk to a human or get an email from a human.Recently, my credit card got hacked and the bank called me to tell me and that they were cancelling the card, to tear up my card and they would send me a new one, within two weeks. That happened to be the day that I heard from Shippo that my invoice did not go through...I want to acknowledge Amanda because I have heard from her before during my short interactions with Shippo. She is definitely human and is very positive, which made me love Shippo even more!The happy ending is that instead of waiting two weeks to get my new card, I got in in two business days. So technology isn't terrible after all!

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What where the positives?

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Just love the guys at Shippo.They give great support, are easy to work with, are very responsive and made it quite painless for me to get the information I needed as well as anticipating other questions I might have had and providing step by step guidance and exceptional follow up too.Thanks for making this a pleasant experience.Your platform has been extremely useful in helping to make my life easier and more productive. Looking forward to seeing and using additional features in the platform as the become available.

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What where the positives?

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Summary

I had a hard time printing a shipping label. Emailed Shippo, a lady there, Rebekah, made sure to put the label where I could easy access it. Within several hours, I had my answer, not like with some other businesses which either answer a week later, or not at all...Overall: in the past year I had to contact Shippo two or three times with minor issues, every time their Staff was very helpful.Thank you Shippo for a great shipping experience. USPS, Fedex and others would do well to learn from you :):

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What where the positives?

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Summary

I haven't used Shippos services yet, but I had a couple snags setting up my account. A sweet young lady quickly jumped in to help. It became quickly evident that I failed to complete pertinent information, but she was completely professional in handling matters I've no doubt any future snags that may happen, which probably will as I bumble through the steps, will be taken care of quickly. I see using Shippo as an asset in making sure I'm able get shipments to my customers as efficiently as possible.

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I run the Avid Bookshop Book Subscriptions Program from Athens, Georgia, so I'm shipping books out to customers across the U.S. constantly. For this reason, I love using Shippo--it's efficient and affordable and user-friendly. And every time I've had a question, the staff have responded quickly and kindly and informatively. Just watch one of the tutorial videos, and you'll be all set. All you need is a printer and computer. It doesn't even take that long to figure out how to use.5 STARS TO SHIPPO!

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Summary

The customer service I received at shippo the agent was very knowledgeable, friendly and professional.The time the agent spent with me was fast and efficient . They care about their customers problems and is willing to assist in resolving the issues.